Cinderella Toilet - Warranty Information

Cinderella® North America

If you submit a valid claim under this warranty, Cinderella Eco Ltd. will either repair, replace or refund the purchase price of your Cinderella Incineration Unit, at its sole discretion.

Cinderella® Limitations of Liability

All information and guidance in the provided operating instructions have been prepared after taking into consideration the applicable standards and regulations as well as the current technology. Cinderella Eco Group AS reserves the right to make changes at any time which are deemed to be in the interest of improving the product and safety. Cinderella Eco Group will assume no liability for damage in the case of.

  • Non-observation of the operating and maintenance instructions.

  • Application not in accordance with the regulations or provisions.

  • Use of non-original bowl liners and spare parts.

  • Modifications to and interference with the appliance.

  • Effects of environmental factors, such as extreme temperature fluctuations and humidity.

This warranty covers defects in materials or workmanship in your Cinderella Travel Incineration Toilet on the terms, for the period and subject to the exceptions set out below.

This warranty does not cover normal wear and tear, or damage caused by accidents, force major, abuse, misuse, failure to follow manufacturer directions, improper or lack of maintenance. Consequential and incidental damages are not recoverable under this warranty. Cinderella Eco Group does not apply an “on-site” warranty. This means that the toilet must be transported to an authorized dealer who can do the service. If this is not possible, transport cost may be charged by the dealer.

  • 3-Year Warranty  Covers manufacture defects in materials or workmanship on all toilet models for leisure customers.
  • 1-Year Warranty  For industrial or commercial applications (businesses, military bases, Airbnb or rental units).